Basic Roastery Bean Privacy

Who we are

Basic Roastery Bean

Our Commitment to Your Privacy

At Basic Roastery Bean, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and participate in our coffee sample program.

We keep it basic: We only collect what we need, use it responsibly, and never sell your information.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with Basic Roastery Bean, you may provide us with:

Free Sample Requests:

Name
Email Address
Phone Number
Delivery adress (if courier delivery selected)
Feedback and preferences

Contact Forms & Comments:

Name
Email address
Message content
Any information you choose to share

Feedback Submissions:

Name (or nickname)
Email address (optional)
Tasting noted and reviews
Brew method details

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information:

IP address
Browser type and version
Device type (mobile, desktop, tablet)
Operating system
Pages visited and time spent
Referring website

Cookies & Similar Technologies:

Session cookies (for website functionality)
Analytics cookies (to understand website usage)
Preference cookies (to remember your settings)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Sample Program Management

Processing and fulfilling sample requests
Coordinating pick-up or delivery arrangements
Communicating about sample availability
Collecting and publishing feedback (with permission)

2.2 Communication

Sending newsletters and updates (if you subscribed)
Responding to your questions and comments
Notifying you about new roasts or samples
Sharing coffee-related content and tips

2.3 Website Improvement

Analyzing website traffic and user behavior
Improving website functionality and user experience
Understanding which content is most valuable
Identifying technical issues

2.4 Legal Compliance

Complying with applicable laws and regulations
Protecting against fraud or misuse
Enforcing our terms and conditions
Responding to legal requests

We will NEVER:

❌ Sell your personal information to third parties
❌ Use your data for purposes other than stated here
❌ Share your information without your permission (except as legally required)
❌ Send you spam or unwanted marketing

3. How We Share Your Information

3.1 With Your Consent

Published Feedback:
If you submit coffee tasting feedback and give permission, we may publish your:

Name (or nickname, as you specify)
Tasting notes and review
Rating and brew method used:

You can always choose to remain anonymous or decline publication.

Social Media Sharing:
With your explicit permission, we may share your feedback or photos on our social media channels (Instagram, Facebook, XHS).

3.2 Service Providers

We may share limited information with trusted service providers who help us operate:

Courier Services:

Your name and delivery address (for sample delivery only)
Phone number (for delivery coordination)

Email Marketing Platforms:

Email address (for newsletters, if you subscribed)
Name (for personalization, if provided)

Website Hosting & Analytics:

Technical data (IP address, browser info) via Google Analytics or similar tools

These service providers are contractually obligated to protect your data and use it only for the specified purpose.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request.

3.4 We Do NOT Share With:

❌ Advertisers or marketing companies
❌ Data brokers
❌ Social media platforms (without your permission)
❌ Any third party for commercial purposes

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

4.2 Types of Cookies We Use

Essential Cookies (Required):

Enable basic website functionality
Remember your session as you navigate
Cannot be disabled

Analytics Cookies (Optional):

Help us understand how visitors use our site
Track page views, time spent, bounce rate
Used via Google Analytics or similar tools
Can be disabled through your browser settings

Preference Cookies (Optional):

Remember your language or region settings
Save your display preferences
Can be disabled

We do NOT use:

❌ Advertising cookies
❌ Third-party tracking cookies
❌ Social media tracking pixels (unless you explicitly share content)

4.3 Managing Cookies

You can control cookies through your browser settings:

Chrome: Settings → Privacy and Security → Cookies
Firefox: Settings → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies

Note: Disabling essential cookies may affect website functionality.

5. Data Security

We take reasonable measures to protect your personal information:

Security Measures:

✅ Secure HTTPS connection for our website
✅ Password-protected admin access
✅ Regular software updates and security patches
✅ Limited access to personal data (only authorized personnel)
✅ Secure storage of physical records (sample request forms)

However, please note:
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Responsibility:

Use strong passwords if you create an account
Do not share sensitive information via unsecured channels
Contact us immediately if you suspect unauthorized access

6. Data Retention

6.1 How Long We Keep Your Data

Sample Request Information:

Retained for 12 months after sample delivery
Used for program improvement and statistics
Deleted after retention period unless you request earlier deletion

Newsletter Subscribers:

Retained until you unsubscribe
Deleted within 30 days of unsubscription

Published Feedback:

Retained indefinitely for community benefit
Can be removed upon request

Website Analytics:

Aggregate data retained indefinitely (no personal identification)
Individual session data retained for 26 months (Google Analytics default)

Contact Form Inquiries:

Retained for 24 months for reference
Deleted upon request

6.2 Requesting Deletion

You can request deletion of your data at any time by contacting us at [your-email@basicroastbean.com].

7. Your Rights

Depending on your location, you may have the following rights:

7.1 Access & Portability

Right to Access: Request a copy of the personal data we hold about you
Right to Portability: Receive your data in a structured, commonly used format

7.2 Correction & Deletion

Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data (subject to legal obligations)

7.3 Restriction & Objection

Right to Restrict Processing: Limit how we use your data
Right to Object: Opt-out of certain data processing activities

7.4 Withdraw Consent

Right to Withdraw: Unsubscribe from newsletters or revoke permissions at any time

7.5 How to Exercise Your Rights

We will respond to your request within 30 days.

8. Children’s Privacy

Basic Roastery Bean does not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information promptly.

9. International Data Transfers

Our Operations:

Basic Roastery Bean operates primarily in Malaysia. Your data is stored and processed in Malaysia.

Third-Party Services:

Some service providers (e.g., Google Analytics, email marketing platforms) may be located outside Malaysia. By using our website, you consent to this transfer.

We ensure that any international data transfers comply with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, coffee suppliers, educational resources).

Please note:

We are not responsible for the privacy practices of third-party websites
We encourage you to read their privacy policies before providing personal information
Clicking external links is at your own discretion

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
New legal requirements
Feedback from our community

When we make changes:

We will update the “Last Updated” date at the top
Significant changes will be announced via email (to subscribers) or website notice
Continued use of our website after changes indicates acceptance

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Basic Roastery Bean

📧 Email: admin@basicroastbean.com
📸 Instagram: coming soone
👥 Facebook: coming soone
🔴 XHS (小红书): coming soone

Response Time: We aim to respond to all privacy-related inquiries within 7 business days.

13. Consent

By using our website, requesting samples, subscribing to our newsletter, or submitting feedback, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.

If you do not agree with this Privacy Policy, please do not use our website or services.

14. Malaysia Personal Data Protection Act (PDPA) Compliance

Basic Roastery Bean complies with the Malaysia Personal Data Protection Act 2010 (PDPA).

Your PDPA Rights:

Right to access your personal data
Right to correct inaccurate data
Right to withdraw consent for data processing
Right to prevent processing for direct marketing

Data Protection Officer:
[Your Name or Appointed Officer]
[Contact information]

Complaints:
If you believe we have violated your privacy rights under PDPA, you may lodge a complaint with:

Personal Data Protection Department
Ministry of Communications and Multimedia Malaysia
Website: www.pdp.gov.my

Thank you for trusting Basic Roastery Bean with your information.

We keep it basic. We keep it honest. We keep it safe.